Privacy
‍Policy

This Privacy Policy (together with our Terms & Conditions) governs the manner in which Buttermilk Limited and its affiliates ("Buttermilk") collect, use, maintain, and disclose information we collect from you, that you provide to us, or that we collect or receive about you from third parties. This Privacy Policy applies to: (i) users of our website located at buttermilk.com ("Site"); (ii) users of our web-based tools available at buttermilk.com (iii) users of social media sites used but not owned by us, including Instagram, Facebook, Twitter, YouTube, and LinkedIn; and (iv) any online forms used and/or owned by us and/or sent to you. Please note that this Privacy Policy applies to the information we collect and you provide through (i) this Site, (ii) Online Tools, (iii) social media websites, and (iv) any online forms used and/or owned by us and/or sent to you.

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Please read carefully to understand our views and practices regarding your personal data and how we will treat it. "Processing" means using your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information.

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For the purpose of the EU General Data Protection Regulation 2016/679 ("GDPR"), the controller of your data is Buttermilk Limited, a company registered in England and Wales under company number 10449795, whose registered office is First Floor, 40 Great Eastern Street, London, United Kingdom, EC2A 3EP

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All your data will be held and used per the GDPR and any relevant national laws that implement the GDPR and any legislation that replaces it in whole or in part.
The personal data we hold about you must be accurate and current. Please keep us informed if your personal data changes so we can update our records accordingly.
Information Collection We may collect, store, and use the following kinds of information:
Information You Provide.

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You may give us information about you by:

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Completing the contact form on our website (including your name, email address, phone number, location, company, social media accounts, and/or website, and any information you enter into the "How can we help you" field).
Enquiring about and/or registering to become a subscribed user of the Online Tools (including your username, password, company title, email address, physical address, telephone number, and, where applicable, your credit card number or other billing information).

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Subscribing to our email notifications and/or newsletters (including your name and email address).

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Completing any online form(s) used and/or owned by us and/or sent to you.
Corresponding with us via email, phone, or otherwise.

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Entering into or negotiating to enter into a business relationship with us (including your name, address, email address, phone number, social media accounts and/or website, account name, nickname, information about preferences, information from your agent or manager if applicable, start and end date of agreements made, bank details, and impressions on your social media accounts relating to marketing posts (including the amount of views, engagements, etc.) you have agreed to provide us with).

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Information We Collect.

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We may collect, store, and use the following kinds of information:
Your IP address and non-personal identification information about you whenever you interact with our Site, including your operating system, browser type, and download errors.

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If you are a social media influencer ("Influencer"), publicly available information from social media sites or your public website (including your name, email address, location, social media posts (including photos, videos, and stories), and followers).
Any information provided to us directly by you, including but not limited to via any online forms used and/or owned by us and/or sent to you.

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Information We Receive from Other Sources.

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We also work closely with third parties (including, for example, business partners, clients, vendors, consultants, and other service providers) and may receive information about you from them.

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Use of Information We will use this information:

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To provide you with the products and services made available through the Site and the Online Tools, to communicate with you, and to manage your registered user account, if you have one.

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To send periodic emails, which may include company news, updates, related product or service information, etc., that you have subscribed to.

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To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
To provide you with information about other goods and services we offer that are similar to those that you have already purchased.

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If you are an Influencer, to approach you for new collaborations and connect you with brands.

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If you are an Influencer, to audit the performance of a marketing campaign.
To notify you about changes to our service and send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.

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To conduct research into various subjects/areas, including but not limited to consumer habits, trends, and tastes.

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To administer and improve our Site and Online Tools.

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As part of our efforts to keep our Site and Online Tools safe and secure.

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Legal Basis for Processing Your Information In accordance with GDPR, the main grounds that we rely upon in order to process your information are as follows:
The processing of your information is necessary for entering into or performing a contract. In order to perform obligations that arise under any contract we have entered into with you, it will be necessary for us to process your information.
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Legal Obligation. The processing of your information is necessary for compliance with a legal obligation. We are subject to certain legal requirements which may require us to process your information. We may also be obliged by law to disclose your information to a regulatory body or law enforcement agency.
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Legitimate Interests. The processing of your information is necessary under legitimate interests. Either we or a third party will need to process your information for the purposes of our (or a third party's) legitimate interests, provided that those interests are not overridden by your rights and freedoms (including your right to have your information protected) and you have a reasonable expectation that your information will be processed. "Legitimate Interests" means the interests of our company (or a third party such as a brand) in conducting and managing a business. The main objective of our company is to facilitate collaborations between Influencers and brands. The personal information about influencers that we collect in connection with our Online Tools is information which is publicly available and, in many cases, has been published by the Influencer specifically for marketing and publicity purposes. We process this information for our legitimate interest in providing the Online Tools and related services to our brand clients in connection with their legitimate interest in marketing their products. We (and registered users of our Online Tools and our brand clients) use an Influencer's publicly available information (which clearly indicates a desire on the part of that Influencer to be discovered by brands and followers) to facilitate a relationship between such Influencer and a brand. This benefits our client brands by introducing them to Influencers with whom they can collaborate with on marketing campaigns and the Influencers by helping them grow their careers through such relationships with our brand clients. Our other legitimate interests include: (i) optimizing future marketing campaigns; (ii) responding to requests and inquiries from you or a third party; (iii) optimizing our website and user experience; and (iv) informing you about our services and ensuring that our operations are conducted in an appropriate and efficient manner.
Consent. In some circumstances, we may ask for your consent to process your information in a particular way.

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Disclosure of Your Information We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 1159 of the UK Companies Act 2006.

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We may share your information with selected third parties in the following manner:

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If you are an Influencer, we may share your information with our brand clients to facilitate a collaboration between you and our brand clients as set forth in this Privacy Policy and pursuant to our legitimate interest in providing our services to our brand clients and their legitimate interest in marketing their products.

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We may share your information with subcontractors in connection with their performance of certain business-related functions on our behalf such as maintaining mailing information and processing payments. We will share your information with these subcontractors only to the extent that they need to perform their specific function and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

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In the event we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Buttermilk or substantially all of its assets are acquired by a third party, in which case personal data held by Buttermilk about its clients, suppliers, subcontractors, and the influencers it works with will be one of the transferred assets.

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If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions, terms and conditions of service, and other agreements; or to protect the rights, property, or safety of Buttermilk, our clients, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

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Data Security and International Transfer We will take all steps reasonably necessary to protect your information and prevent unauthorized access. Nevertheless, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data.
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The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may be shared with international entities within the Buttermilk Group or one of the many external third parties we use that are based outside the EEA. It may also be processed by staff operating outside the EEA who work for us. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services.

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To the extent that any of your data is provided to third parties outside the EEA, or accessed by third parties from outside the EEA, we will use reasonable efforts to ensure that appropriate safeguards are in place in accordance with the GDPR. The safeguards we may implement include:

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Only transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
Using specific contracts approved by the European Commission which give personal data the same protection it has in the EEA; or
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the EEA and the US.

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Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

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Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

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Cookies, Third Party Services and Features, and Analytics Web browser cookies. Our Site may use "cookies" to enhance your experience on the Site. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

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Third Party Services and Features. Our Site contains hyperlinks to websites, locations, platforms, and services operated and owned by third parties ("Third Party Services"). In addition, we maintain social media profiles with features that allow you to interact with, connect to, or access these social media profiles through certain Third Party Services and third-party devices ("Third Party Features"). For example, you interact with a Third Party Service when you "like" or "share" content over social media. The fact that we link to Third Party Services does not constitute an endorsement, authorization, or representation of our affiliation with that third party. We do not exercise control over any Third Party Services and accept no responsibility or liability for any Third Party Services. Remember that third parties may use tracking technologies independently to collect information about you and use such information. We encourage you to read the privacy policies or statements of the other websites you visit.

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Analytics. Our Site also contains tracking technologies and cookies operated by third parties, such as Google Analytics, to help us analyze usage of the Site by providing anonymous and aggregated user data, compile statistic reports on the activity on the Site, and provide other related services. You may exercise choices regarding the use of cookies from Google Analytics or downloading the Google Analytics Opt-out Browser Add-on.

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The information collected and stored by third parties, whether through our Site or a Third Party Service or Feature, remains subject to their own policies and practices, including what information they share with us, your choices on their services and devices, and whether they store information in the EEA or elsewhere. We are not responsible for and make no representations regarding third-party policies and encourage you to familiarize yourself with and consult their privacy policies and terms of use.

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Data Retention We will only retain your information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

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The criteria we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept, the sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal, regulatory, tax, accounting, or other requirements.

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Your Rights Right of Access. You have the right at any time to ask us for a copy of the personal information that we hold about you.

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Right of Correction or Completion. If personal information we hold about you is not accurate or is out of date or incomplete and requires amendment or correction, you have a right to have the data corrected or completed.
Right of Erasure. In certain circumstances, you have the right to request that personal information we hold about you is erased.

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Right to Object to Processing. In certain circumstances, you have the right to object to our processing of your information. For example, you have a right to object if the processing of your data is for direct marketing purposes or our using your information on the basis of our legitimate interests or those of a third party.

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Right to Restrict Processing. In certain circumstances, you have the right to ask that we restrict our processing of your personal information. For example, you may contest the accuracy of the personal data we hold and ask us to restrict the processing of such data while we are in the process of verifying its accuracy.

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Right of Data Portability. In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used, and machine-readable format. You also have a right to ask us to transmit that information directly to a third-party entity. While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third-party organization's systems. We are also unable to comply with requests that relate to personal information of others without their consent.

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Right to Withdraw Consent. In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your information for a specific purpose, you have the right to withdraw your consent for that specific purpose at any time. Upon receipt of such a withdrawal, we will cease to process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

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Right to Lodge a Complaint. You can lodge a complaint with the UK Information Commissioner's Officer or with the relevant authority in your country of work or residence if you are unhappy with Buttermilk's use of your information. Please see below for the relevant contact details.

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You can exercise any of the above rights at any time by contacting us at team@buttermilk.com. Please note we will require evidence of your identity before we are able to respond to your request.

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Contact details for the UK Information Commissioner's Office are as follows:
Telephone: 0303 123 11113
Website: https://ico.org.uk/concerns/
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
A list of relevant authorities in the EEA can be accessed here.

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Changes to Our Privacy Policy Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

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We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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Children The Site and Online Tools are not directed to persons under 18. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us at team@buttermilk.com. If we become aware that a child under 13 has provided us with personally identifiable information, we will remove such information from our files immediately.

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